Impacts of Service Robots on Service Quality
نویسندگان
چکیده
منابع مشابه
Valuing Service Quality Impacts In Transport Planning
Travelers tend to place a high value on qualitative factors such as convenience, comfort, security and prestige. However, conventional transport planning practices tend to focus on quantitative impacts and undervalue qualitative impacts. This paper describes ways to evaluate qualitative impacts. Improved travel convenience and comfort tend to reduce unit travel time costs and so are equivalent ...
متن کاملPrioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis
Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...
متن کاملFactors Influencing Healthcare Service Quality
Background The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context. Methods Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...
متن کاملreviewing and analyzing the impacts of perceived justice on customers’ behavioral intentions and perceived service quality
current research examines the impact of perceived justice (including distributive justice, procedural justice and interactional justice) on perceived service quality and customer behavioral intentions (including word of mouth, trust and revisit intention).statistical sample comprises 120 customers of iran insurance company in shiraz holding automobile insurance and have record of visiting the c...
متن کاملWeb Service Providers\' Game on Price and Service Level
Response time is one of the critical web service quality dimensions. It refers to how long it takes that a web service responds to request of a user. In order to manage the response time, pricing schemes can work as an efficient access control mechanism. In this paper, we study competition between two providers offering functionally same web services where there is a monopoly service provider...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Academy of Management Proceedings
سال: 2019
ISSN: 0065-0668,2151-6561
DOI: 10.5465/ambpp.2019.15905abstract